Terms of Service

1. How We Work

SindWell is an internet-based mobile phone application owned by [Company name]. SindWell or [Company name] may hereinafter be referred to as "Us" or "We" or "SindWell" as and when the context allows. The user shall hereinafter be referred to as "You", "Your" or "User(s)".

SindWell allows You to access certain features or content (the "Membership Services") in exchange for a recurring fee, as applicable (the "Membership Fee"). Your transactions made on SindWell's application and any other use of the "Membership Services" are subject to these Terms of Service.

You undertake and understand that these terms apply to You, from the moment You download the SindWell application (hereinafter referred to as "SindWell App"), available on the concerned application store of Your phone, or download/use/procure/accessed using any other medium. You further understand and undertake that these Terms of Service are to be read along with our Privacy Policy, and each of these documents is incorporated in each other by reference. These terms are legally binding and the application is governed by the laws of India.

Should the User choose to proceed with SindWell App, and enjoy its features and Membership Services, it would be held and assumed that You or any party acting under or related to You, have agreed to each and every foregoing term of usage, condition, and liability, and that these terms bind You and SindWell with the force of law. This document is to be read and applied as a whole.

2. Ownership

SindWell owns or licenses the content on this website. All rights in the SindWell App are owned and retained by SindWell. You/User(s) will not remove, alter, or conceal any copyright, trademark, or service mark accompanying the SindWell App.

SindWell App name and logo are trademarks of SindWell and may not be copied, imitated, or used in whole or in part without the prior written permission of SindWell, except with prior consent.

3. We Declare, and You Understand

For the purposes of this document, individuals available on the SindWell App to engage in discussions with Users regarding situations or personal experiences shall be referred to as "Companion(s)".

To the extent possible, We verify all such Companions associated with Us by conducting due diligence on them. However, We do not conduct verification of each and every assertion made by the Companions.

We cannot, at any point in time, be held to be responsible, if any information declared by any Companion may prove to be an inaccurate depiction of their portrayal, accomplishment, experience, or circumstance.

You understand that these Companions adhere to Your optimum customer expectation, they are not our employees or under our employment in any way, and are individuals associated with Us for the limited purpose of helping You discuss Your problems, concerns, issues, inhibitions, or general feelings and thoughts, in an associated role (hereinafter referred to as "Experience Sharing Interaction") and each of these individuals/Companions are liable for their own conduct, behavior, disclosures, revelations, advice or suggestion.

You undertake to proceed only with the declared understanding that We are not certified to give or prescribe medical or psychological care or assistance to any User, and are only a platform that enables You to discuss Your problems, concerns, issues, inhibitions, or general feelings and thoughts, with our Companions who, as per their disclosures, have been similarly placed in the past and may now be in a position to lend You an ear, support You by discussing Your concerns and/or suggest You alternatives to tackle Your situation, in a non-professional way, without being liable for these discussions. We, SindWell, actively encourage You to seek professional assistance through government agencies like hospitals, police, fire department, etc., should You be at any medical, psychological, or physical risk, and need help.

You further understand that We as an application, have designed our interface to keep You anonymous, and still put You in touch with people who, as per them, are experienced on the issue and may be equipped to discuss Your issues. (Please refer to our Privacy Policy).

If on the basis of what You choose to share, or choose to ask the Companion, (which We recommend, to keep non-specific, so that Your identity remains untraceable), if any issue or dispute arises, or any undesirable situation is created by You or the Companion's action or conduct, which may not be in the best of the interests of either of the parties, please do report such incident to Us, as We shall not be responsible or be held liable, even vicariously, for any such circumstance, incident, event, dispute, conflict. You or anyone acting on Your behalf, undertake to keep Us indemnified at all times, under all such circumstance, incident, event, dispute, conflict, that may arise during Experience Sharing Interaction.

You acknowledge and agree that SindWell should not be held liable for any act or conduct of either the User or the Companion that originates from Experience Sharing Interaction. SindWell provides no indemnity towards any loss or damage caused to anyone (including third Party) be it of any kind. Subject to applicable laws, in no event shall SindWell be liable to You or any of Your representatives for any claim, demand, or cause of action arising out of or relating to the services. SindWell's total liability, if any, shall in no case exceed the amount actually received and retained by SindWell from You for the Member Services.

4. Use of Services by Minors

The SindWell App is only available to persons over the age of eighteen (18) years. We reserve the right to deny the User access to the SindWell App if it is brought to our attention or discovered that they are under the age of eighteen (18) years and are accessing this SindWell App without the consent and guidance of a parent or a legal guardian.

5. Changes or Discontinuation of Member Services

SindWell reserves the right to change the availability of Member Services. In addition, We reserve the right to modify, suspend, or discontinue any Member Service with or without notice to You and We shall not be liable to You or any third party for any such modifications, suspension, or termination. We may change these Terms of Service from time to time so We encourage You to periodically review the Terms of Service. Your usage of the SindWell App shall be taken as Your deemed approval to any change in Terms of Service. If You refuse to accept the updated Terms of Service, then SindWell reserves its right to discontinue Your use of the Membership Services.

6. Removal or Unavailability of Content

In certain cases, the content available within a Member Service may become unavailable due to restrictions from our licensors or other legal or policy reasons. SindWell shall have no liability to You for any such unavailability.

7. Communications

By using the Member Services, you consent to receive communications from us through any mode, including but not limited to SMS, RCS, and WhatsApp messages. The communications may include marketing communications such as newsletters about SindWell features and content, special offers, promotional announcements, and customer surveys.

Such communications may be sent to your registered email address, phone number, or through other contact methods provided by you.

8. Conduct of User

You/User(s) may only use the SindWell application for lawful purposes. You/User(s) shall not post or transmit through the SindWell application or during the use of any of its Services any material that violates or infringes the rights of others or that which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable law.

You/User(s) agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the SindWell application in any medium; (ii) transmitting spam, chain letters, or other unsolicited email by making use of the services or the SindWell application; (iii) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the SindWell application; (iv) taking any action that imposes, or may impose in our sole estimation an unreasonable or disproportionately large load on our infrastructure; (v) uploading invalid data, viruses, worms, or other software agents through the SindWell application; (vi) collecting or harvesting any personally identifiable information, including account names, from the SindWell application; (vii) using the SindWell application for any commercial purposes without obtaining necessary permits and consent from Us; (viii) impersonating another person or otherwise misrepresenting Your affiliation with a person or entity, conducting fraud, hiding or attempting to hide Your identity; (ix) interfering with the proper working of the SindWell application; (x) accessing any content on the SindWell application through any technology or means other than those capabilities provided by the SindWell application; or (xi) bypassing the measures We may use to prevent or restrict access to the SindWell application.

9. Anti-Hacking Provision

You expressly agree not to use the SindWell App in any manner or for any purpose that is prohibited by this membership contract. In addition, You expressly agree not to: (1) use the SindWell App for any purpose that is prohibited by any law or regulation; (2) use or attempt to use any automated device, program, tool, algorithm, or manual process to access, acquire, copy, or monitor any portion of the portal or any data or content without our prior express written consent; (3) obtain or attempt to obtain through any means any materials or information on the SindWell App that has not been intentionally made publicly available; (4) in any way bypass or circumvent any other measure employed to limit or prevent access to the SindWell App or its content; (5) violate the security of the application or attempt to gain unauthorized access through hacking, password mining, or any other means; (6) interfere or attempt to interfere with the proper working of the SindWell App; (7) recording of any conversation or chatting shall also amount to hacking and infringement of the Membership Services.

10. Note of Caution

SindWell shall not be held responsible for any Force Majeure acts or act of God or any direction given by local authority and the services offered by SindWell shall be accordingly suspended till further direction. SindWell shall not be liable under any such circumstances, whatsoever.

SindWell does not provide refunds in the event of a price reduction or promotional offering. You agree to pay for any Membership Services that You register and subscribe to (except during a free trial period, if any).

For international Users, SindWell shall charge Your credit card or any other form of payment for the price listed on the relevant Member Services offer, along with any additional amounts relating to applicable taxes, bank fees, and currency fluctuations.

Once a User recharges their online wallet on the SindWell App by transferring funds from their bank account using any mode of payment, such funds shall not be eligible for withdrawal or refund back to the bank account.

11. Other Terms

You acknowledge and agree that certain content available in the Member Services may be considered offensive to some people and that such content may not be labeled as such. Additionally, certain descriptions of Membership Services or content available in the Member Services are not guaranteed to be accurate. You agree to use the Member Services at your own risk and, subject to applicable laws, SindWell shall not be held liable for any content that You find offensive.

You agree that You are solely responsible for your use of any Membership Service, any breach under the Terms of Service by You and for the consequences (including loss or damage of any kind which SindWell may suffer) for any such breach. In case of any such damage or loss, You shall keep SindWell indemnified.

You acknowledge and agree that You are responsible for paying all Membership Fees in a timely manner and for providing Us with a valid credit card, payment information, or another form of payment acceptable to SindWell.

12. Legal Actions

This document shall at all times be read in conjunction with the Privacy Policy. In the event of any ambiguity, inconsistency, or conflict between the provisions of this document and the Privacy Policy, the documents shall be interpreted harmoniously to give effect to the intent of both.

If the User(s) is found degrading, tarnishing, or maligning the image/reputation of SindWell by spreading hatred, false reviews, or wrongdoing against the SindWell App or any other associates, strong legal action shall be taken immediately. By using the SindWell App and its services the User(s) agrees to not engage in any of the aforementioned activities.

Violations of any of the abovementioned clauses by the User may result in legal implications as prescribed by applicable laws.

13. Termination

SindWell reserves the right, with or without prior notice, to restrict, suspend, or terminate the User's access to and use of the Website. Clauses of the Terms of Service that are otherwise applicable will survive termination.

14. Contact

Members can reach Us by mail/post at: [Company address]

Or by email at: support@sindwell.com

If You have questions or feedback about Membership Services, please send it to the email address above.

You acknowledge that Your online acceptance of these or any other terms constitute a binding contract between You and SindWell.