Privacy Policy

Introduction

We take data security and privacy with critical importance. We obligate ourselves to maintain a no-leak and no-disclosure business as any private and sensitive data must receive proportioned protection. In SindWell, Users and Companions are in control and can decide what they want to share and what they prefer to keep private.

SindWell is an internet-based mobile phone application owned by [Company name]. SindWell or [Company name] may hereinafter be referred to as "Us" or "We" or "SindWell" as and when the context allows. The user shall hereinafter be referred to as "You", "Your" or "User(s)". For the purposes of this Privacy Policy, individuals available on the SindWell app to engage in discussions with Users regarding situations or personal experiences shall be referred to as "Companion(s)".

SindWell and the User may together be referred to as "Parties" or individually as "Party". Terms We, SindWell or [Company name], covers their respective current or former employees, officers, directors, agents, successors, assigns, parents, subsidiaries, divisions or affiliated corporations. The Users' right to privacy is of paramount importance to the SindWell community.

Data Management

SindWell stores any data entered by the User in a secured format deterring any leakage or misuse. We only retain the basic minimum information which may include but not limited to details like name, age, email ID, for the registration process.

SindWell may, with Your explicit or implied permission, use the information and data provided by You, to provide a more personalized online experience while using the SindWell app.

• The information or data You share with our Companions is for "your eyes only".
• Any information by Your own choosing and on submitting a request to SindWell is "redacted", "obscured", and "censored" from everyone, including the employees of SindWell, as well as the external Companions We bring in, for Your engagement.
• We do not send messages without Your permission.
• We send promotional messages with an option to opt-out at any time.
• We do not share data with any third party, whatsoever.

No "sensitive personal data" is collected or stored and/or used as per the required statutory guidelines. We also emphasize and actively inform all Users to avoid sharing any "sensitive personal data" with anyone related to, or connected to, or representing SindWell.

The only purpose of collecting the basic required information is to provide You with a more secure experience and enable the Companions to address and engage with the Users, coherently and cogently. In general and subject to registration requirements, You may visit SindWell's online portal without revealing any information about yourself.

Sharing of Data with Third-Party

SindWell does not rent, sell, or share its Users personal data with anyone, including non-affiliates, except to provide the services as agreed or intended to be generally provided through the SindWell app or any other service specifically requested by the User.

SindWell provides Your redacted and censored information to unspecified Companions who timely engage with SindWell under strict confidentiality agreements and non-disclosure contracts.

However, SindWell under the statutory law is legally bound to disclose any information that any government organization with proper instructions from the court of law might inquire about or ask for, in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

However, if We in our sole opinion and based on the information You share with Us or the Companion, reasonably believe that You may cause any harm to yourself or to anyone around You, We are at liberty to use any and all the information available with Us to take any action as We deem fit.

SindWell, as far as its publishing and online involvement is concerned, is only an intermediary as defined under the "Information Technology Act, 2000" and "Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021", and does not modify and edit or in any way manipulate user-generated contents (if any), and therefore, is protected under law.

Information Collected Indirectly

SindWell may, at times, receive or collect some information to operate, provide, improve, understand, support, and market our services, including when You install, access, or use our services. The types of information We receive and collect depend on how You use our services and helps SindWell in improving the quality of the service. SindWell reserves the right to utilize the data from Users' access/use of the SindWell app—including but not limited to text chats, voice calls, and video interactions—for the purpose of training, enhancing, and maintaining its AI models and moderation systems. This is done solely to ensure the SindWell app's integrity, safety, and adherence to community guidelines. All such data is processed under strict confidentiality and privacy protocols.

However, parties are bound to secure each other's information in accordance with law and maintain each other's privacy integrity, and ethics and are individually liable for any violations.

Sensitive Personal Information

User and/or Companion are urged not to share sensitive personal information or core medical issues as SindWell is not a medical facilitator or in any way certified to practice medicine or advice professionally on use of any medication. If such information is shared by the User or the Companion, this would be to their own volition and such data shall be protected as far as reasonably possible by Us. However, We shall not take any responsibility for any such information which the User may have chosen to share on SindWell app on their own volition or otherwise.

SindWell takes no responsibility and account for the consensual exchange of information between the User and the Companions and any consequences which might follow due to such consensual exchange of information.

Payments Data

When You use SindWell's application to purchase any of our offers, We process additional information about You, including but not limiting to payment account, transaction information, payment method, amount of payment etc.

When a Party makes any payment on SindWell's application, We receive Your bank's name and confirm the bank account for use.

We DO NOT RETAIN any User's sensitive payment data (any debit card number, expiry date, PIN, OTP, or BHIM UPI PIN), as per the statutory guidelines.

We don't have access to the BHIM UPI PIN because it is encrypted by Common Library (CL) software provided by National Payments Corporation of India. You may manage, change, limit, or delete Your payment information, through Your Payments settings or by deleting Your account.

Excluded Services

Our services do not provide access to emergency services or emergency services providers, including but not limited the medical, police, fire departments, or hospitals, or otherwise connect to public safety answering points. You are advised to be able to contact Your relevant emergency services providers in Your relevant city or local administration. Our services are limited to providing general non-certified advisory, discussions and guidance only.

Disclaimer

YOU USE OUR SERVICES AT YOUR OWN RISK AND SUBJECT TO THE FOLLOWING DISCLAIMERS. WE ARE PROVIDING OUR SERVICES ON AN "AS IS" BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUS OR OTHER HARMFUL CODE.

WE DO NOT WARRANT THAT ANY INFORMATION PROVIDED BY US IS ACCURATE, COMPLETE, OR USEFUL, THAT OUR SERVICES WILL BE OPERATIONAL, ERROR-FREE, SECURE, OR SAFE, OR THAT OUR SERVICES WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS.

WE DO NOT CONTROL, AND ARE NOT RESPONSIBLE FOR, CONTROLLING HOW OR WHEN OUR USERS USE OUR SERVICES OR THE FEATURES, SERVICES, AND INTERFACES OUR SERVICES PROVIDE. WE ARE NOT RESPONSIBLE FOR AND ARE NOT OBLIGATED TO CONTROL THE ACTIONS OR INFORMATION (INCLUDING CONTENT) OF OUR USERS OR OTHER THIRD PARTIES.

SindWell RESERVES THE RIGHT TO ALTER ANY OF THE CONDITIONS WITHOUT PRIOR NOTICE TO ANY OF THE PARTIES. SindWell STAYS COMMITTED TO PROTECTING THE DATA OF PARTIES INVOLVED. YOU RELEASE US, OUR SUBSIDIARIES, AFFILIATES, OUR AND THEIR DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS FROM ANY CLAIM, COMPLAINT, CAUSE OF ACTION, CONTROVERSY, DISPUTE, OR DAMAGES (TOGETHER, "CLAIM"), KNOWN AND UNKNOWN, RELATING TO, ARISING OUT OF, OR IN ANY WAY CONNECTED WITH ANY SUCH CLAIM YOU HAVE AGAINST ANY THIRD PARTIES.

YOUR RIGHTS WITH RESPECT TO THE PARTIES ARE NOT MODIFIED BY THE FOREGOING DISCLAIMER IF THE LAWS OF THE COUNTRY OR TERRITORY OF RESIDENCE, APPLICABLE AS A RESULT OF YOUR USE OF OUR SERVICES, DO NOT PERMIT IT.

THIS PRIVACY POLICY SHALL AT ALL TIMES BE READ IN CONJUNCTION WITH THE USER TERMS AND CONDITIONS OR THE COMPANION TERMS AND CONDITIONS. IN THE EVENT OF ANY AMBIGUITY, INCONSISTENCY, OR CONFLICT BETWEEN THE PROVISIONS OF THIS PRIVACY POLICY AND THE USER OR COMPANION TERMS AND CONDITIONS, THE DOCUMENTS SHALL BE INTERPRETED HARMONIOUSLY TO GIVE EFFECT TO THE INTENT OF BOTH.

IF ANY PROVISION OF THIS PRIVACY POLICY IS HELD TO BE INVALID OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT, AND THE INVALID OR UNENFORCEABLE PROVISION SHALL BE DEEMED MODIFIED TO THE MINIMUM EXTENT NECESSARY TO MAKE IT VALID AND ENFORCEABLE.

Indemnification

If either the User or the Companion or any party on their behalf or a third party brings a claim (including a "Third-Party Claim") against Us, in relation to any breach by the User or Companion with respect to their obligations as stated under this Privacy Policy, or any other misuse of the services provided on the SindWell app, then the breaching party, to the maximum extent permitted by applicable law, indemnify, and hold SindWell and its employees and directors, harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs).

Dispute Resolution and Governing Law

The governing law shall exclusively be applicable Indian Law. Any dispute arising out of or related to SindWell or [Company name] shall be under express jurisdiction of courts at [Jurisdiction].

All disputes shall be first referred to "Arbitration" under sole arbitrator, appointed mutually or through FICCI, and shall either be a lawyer or the High Court or a retired District Judge or a retired senior Bureaucrat with the Government of India.

Arbitrator's fee shall not be more than as provided for in the "model fee" under the Arbitration and Conciliation Act, 1996, and the language used, shall be English.

With regard to any Party or the Companion based out of India, it would be assumed that the subject matter of any dispute arose in India and shall be subject to the laws of India. Should You choose to proceed to use any of our services, it shall bind You legally, and expressly bar the jurisdiction of any other court or forum except [Jurisdiction].

Contact Us

If you have questions about this Privacy Policy, please contact us at support@sindwell.com or through the app.